Santini Italia (Santini s.r.l.s) - Confienza, Provincia di Pavia

Tyson Kim

I am delighted to express my utmost satisfaction with Santini fountain pen's exemplary customer service, which stands as the pinnacle of excellence in my extensive experience as a fountain pen aficionado. Having procured numerous pens from various esteemed brands over the years, I have occasionally encountered issues necessitating interaction with customer support.

Regrettably, upon acquiring a pen from Santini, I discovered that it did not align with my preferred writing style due to its excessive thickness. Consequently, I refrained from utilizing this pen extensively. However, recently, upon recollection of owning this particular pen, I sought to address the issue. Consequently, I reached out to Santini's customer service to inquire about the possibility of exchanging the nib, notwithstanding the considerable time elapsed since the initial purchase.

To my profound satisfaction, Santini's customer service not only responded promptly but also graciously offered to facilitate the exchange of the nib, completely free of charge. Such an unparalleled gesture of goodwill surpassed my expectations, especially considering my readiness to incur additional costs for the nib exchange.

In essence, my interaction with Santini's customer service has reaffirmed my trust and loyalty to the brand, underscoring their unwavering commitment to customer satisfaction. I wholeheartedly commend Santini for their exceptional service, which undoubtedly sets a benchmark for excellence in the realm of fountain pen craftsmanship and customer care.

Andrew C

In Brief

Santini Italia provide some of the best pens I have had the pleasure to purchase. With their exceptional customer support, I have no reason to rate them nothing short of 5 stars.

Styling

Santini cover all the styles you could possibly need or want out of a fountain pen, from very traditional Italian designs to more contemporary designs for the younger target audience. Impressively, they produce a wide variety of shapes and sizes depending on your wishes.

From the start of their range comes the colours edition which have very attractive designs which cover a huge variety of different tastes. Moving up comes Toscana which gives you all pen you could possibly want with a more classical design. Next, comes the Libra series which adds in a piston and finally comes their Limited Edition Range. Within this range you'll notice that they start using more exotic shapes like the nonagon and materials such as ebonite and silver plated finishes.

All of the stylings are very tastefully done and offer something for everyone.

Nib

Interestingly, all of Santini and nibs are 18 carat gold and you won't find any steel nibs within the range. But, more interestingly all their nibs are handmade! In a world of jowo and bock nibs, not only is this refreshing, but very rare! All of their nibs come in a variety of different sizes and perhaps offer the most extensive range of different finishes you can even possibly imagine. Ranging from fine to Superflex and even custom grounds that you can specify at checkout, Santini has you covered.

Performance

Although my Santini libra did exhibit some issues to start with, Santini's customer support, was exemplary. Right from the start when I was having issues , to receiving the pen back from being repaired I was treated not only as a customer but as a friend. When my pen did finally come back I received it in a beautiful velvet pouch with a free bottle of Santini blue. I should also add that they paid for the return and delivery of the pen.

So now I have a pen that offers lovely flex and runs well until empty. It's also worth noting that the pen writes more like an extra fine than a regular fine, which is fantastic! As it really shows off the line variation much more.

Overall

I adore this brand with all my heart, although I have only one pen from them so far, it is by far my favourite pen to use on a daily basis!

I have taken the liberty to include photos below. showing you some closeups of the product.

Gia Paccione

I just ordered my second pen from this company. Excellent quality and exemplary service. I will continue to support them as they do provide so much for the price!

Philipp Grzywaczyk

I am completely satisfied, one of the best fountain pen manufacturers in the world, and a great overall experience. I ordered a Libra in Caribbean Ebonite with a Flexy Cursive Italic Nib. Such a highly specialized nib is not offered by most manufacturers, even most customization services do not do such a nib. However, at Santini, after my request if this nib would be possible, I got a very quick reply that this would be no problem at all! So I ordered this pen the next day, a highly limited fountain pen, made from a beautiful ebonite, with piston filling, ebonite feeder and an exquisite 18k specialty nib for a really reasonable price... And even though the expected time until shipping was supposed to be 7-10 days, the pen shipped after only 3 days!
It was beautifully packaged and wrapped, and wrote absolutely gorgeously from the start! I did not have any problems with the nibs, it is my new favourite... And I have such pens like a Lamy 2000, Sailor Pro Gear, Pelikan 400 or Aurora 88 in my collection... But this Santini nib is superior to all of them.

Overall, I can only recommend Santini Italia, and I recommend getting in touch to get exactly the nib you might have in mind.
I will surely order another pen in the future!

Marta F

Grazia Seminara

Tanina Licata